We thank you and appreciate your purchase with us on our Website www.floma.in.
Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller, then the order shall be cancelled and refunded.
In the event the order/product is delivered and has been cancelled for a refund due to a product fault, delivery of wrong product, etc. the refund is processed.
Returns, Refunds and Cancellation
Returns and exchanges are accepted on most products within 14 days of receipt, for items that HAVE NOT BEEN OPENED, ALTERED or USED, and with ALL tags and/or stickers attached AND accompanied with original sale receipts. We will do our best to fulfil your exchange request. If your desired replacement item is no longer available, we will help you find another item you like, or process a refund if the item falls within our Return Policy. If you want to return or exchange your order, you must take reasonable care of the products and they should be returned unused and in their original condition, from the original delivery address. You must bear the return shipping charges.
Once the product is returned, the price paid for the same shall be refunded. The process for the same shall be initiated once the product has been received by us and the same has been verified by us. Once we are satisfied the refund shall be done, the amount shall be transferred via online transfer. The process of transferring the amount shall be initiated within 7 days after accepting the refund request. The transfer may take upto7days plus the time taken by the bank for transferring the amount.
Please note: Refunds and cancellations are not available for products which are specifically marked ‘Non-Refundable’; which can be viewed on the product page.